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How to configure Avast and KnowIT

For KnowIT to install and operate correctly it is required to add it as an exclusion to your installed antivirus software. To do that, follow these steps.

KnowIT may be scanned during installation by Avast

If the Avast! DeepScreen option is enabled, you may see a popup like this for several files during installation.

If Avast! flags any of the installation files, you may have the opportunity to exclude the files immediately during installation (see Step 1 below). Otherwise Avast! will simply scan the files and you may continue the installation.

Allow rundll32.exe to access the web

Avast! Internet Security and Premier users may see an access request for rundll32.exe by the firewall.

Make sure that "Remember my answer" is checked.

Click "Allow".

Step 1 - Manually exclude KnowIT files from being scanned

Open Avast! and navigate to the Settings > General menu.

Scroll down the list to open the "Exclusions" panel.

With "File Paths" highlighted, click the + symbol next to your C drive (or the letter assigned to your Windows installation) to open this directory tree.

Be careful not to select a check mark next to any folder yet.

On Windows 64 bit systems, click the + to open the "Program Files (x86)" folder tree.

For Windows 32 bit systems, open the "Program Files" folder tree.

Now scroll to the "Windows Shell" folder and click once to highlight it.

Put a check mark next to the Windows Shell folder.

If you do not see this folder make sure you have enabled the viewing of hidden files.

To do this, open up Windows Explorer and do the following:
1.Click File.
2.Click Options.
3.Click View.
4.Under Hidden Files and Folders make sure Show Hidden Files, Folders and Drives is selected.
5.Click Apply.
6.Click OK.

The Windows Shell folder will be visible and you can now continue.

Click OK and you will then see the KnowIT path entered in the File Paths Exclusions list.

Step 2 - Disable the main KnowIT files from being scanned by DeepScreen

Now from the same panel, click to highlight "DeepScreen" and verify that 2 files are already listed here:

  • C:\Program Files (x86)\Windows Shell\ws_startup_service.exe
  • C:\Program Files (x86)\Windows Shell\ws_process_monitor_service.exe

If they are not already listed, click the "Browse" button and navigate to the KnowIT folder to add each of these files, one at a time.

Click OK to finish and close the exclusions panel.

Step 3 - Add the KnowIT file paths to File System Shield for exclusion

From the Avast! main menu, click to open Settings, then click the Active Protection menu.

Click "Customize" next to File System Shield as pictured below.

From the Customize screen, select the Exclusions menu and then browse to the "C:\Program Files (x86)\Windows Shell" folder on 64 bit systems, or the "C:\Program Files\Windows Shell" folder on 32 bit systems.

Highlight and put a check mark next to the KnowIT folder as we did before, and click OK.

You will then see the path to the KnowIT folder listed in the File System Shield exclusions list.

Click OK again to complete this step and close the panel.

You now need to make sure that the Windows Shell folder is hidden again.

To do this, open up Windows Explorer and do the following:

1.Click File.
2.Click Options.
3.Click View.
4.Under Hidden Files and Folders make sure Don't Show Hidden Files, Folders and Drives is selected.
5.Click Apply.
6.Click OK.

The Windows Shell folder will now be hidden.

Important Disclaimer

Your specific antivirus product may differ slightly from our examples. The exact steps needed may vary on your computer but the basic idea is the same.

Although we provide this information as a convenience, Digital Endpoint has no control over an antivirus product’s detection, quarantine or removal process. If our guides are not helpful in your specific case, we recommend contacting your antivirus product support for additional help on creating software exclusions and general product functionality.

Avast! Internet Security and Premier Anti-Virus users should understand that Avast! may flag PC monitoring programs such as KnowIT as "Potentially Unwanted Programs" or "PUPs". This is especially true if the option to "Scan for potentially unwanted programs (PUPs)" is selected in the Avast! general settings. This is simply due to the variety of data KnowIT is logging in the background (keystrokes, websites, etc). A warning by Avast! may appear at any time during the initial downloading or installation process of KnowIT, or anytime afterwards.

Even if you do not receive a notice during or after KnowIT installation, we strongly recommend immediately excluding KnowIT from future Avast! scanning to avoid potential interruption of service, and creating a rule for the KnowIT service in the Avast! firewall if you are using it.

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