The Monitor number is the number of your own device that you will be using with the following features:
KnowIT requires that this number is entered in the international format.
For more information on what the international format is and how to enter it for your country see the link here.
Once you have inputted your Monitor number correctly into your KnowIT online dashboard correctly you can then use your own device with the features listed above.
Numbers should be entered in international format with plus (+) sign followed by country code and full domestic number with no leading zeros. For example a USA number is country code 1. USA phone numbers are 10 digits. A New York number would be entered as +12125551212.
If the connecting call you want to monitor is from a different country with another country code, you can follow the same format rule.