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How to configure Trend Micro Internet Security and KnowIT

For KnowIT to install and operate correctly it is required to add it as an exclusion to your installed antivirus software. To do that, follow these steps.

Step 1 - Disable Trend Micro's file scanning before installing KnowIT

Locate the Trend Micro icon in the Windows System Tray and click it once to reveal the icon's tray menu.

Click once on "Protection Against Viruses & Spyware" to temporarily disable it.

You will see a notice like the one below.

Click OK to temporarily disable Trend Micro's antivirus protection. We will re-enable it at the end of these steps.

With Trend Micro's antivirus scanning temporarily disabled, run the KnowIT install file and walk through the installation and activation steps, according to the KnowIT install wizard.

After KnowIT installation has completed, continue with this section to exclude the KnowIT files from future scanning and re-enable Trend Micro antivirus protection.

Step 2 - Exclude the KnowIT folder from future scanning by Trend Micro

Open the Trend Micro Internet Security main console

Click on the settings gear icon to open Trend Micro settings

(Alternatively, click on Device, and then the Security Settings Configure button)

Click on "Exception Lists" to open this menu

In the Programs/folders menu area, click "Add".

Click "Browse".

On Windows 64 bit systems, browse to C:\Program Files (x86)\

Click once to highlight the top-level "Windows Shell" folder

On 32 bit systems the folder location is "C:\Program Files\Windows Shell". Your Windows assigned drive letter may also be different.

If you do not see this folder make sure you have enabled the viewing of hidden files.

To do this, open up Windows Explorer and do the following:

1.Click File.
2.Click Options.
3.Click View.
4.Under Hidden Files and Folders make sure Show Hidden Files, Folders and Drives is selected.
5.Click Apply.
6.Click OK.

After you have done this the Windows Shell folder should be visible and you can continue on.

Click "Open".

Click "OK".

Your screen should show the path-name to the KnowIT folder as in the image below:

Click "Apply" to add the top level KnowIT folder to Trend Micro's exceptions list.

Click "OK" to complete this step and close the window.

Step 3 - Re-enable Trend Micro file scanning after installing KnowIT

Locate the Trend Micro icon in the Windows System Tray

Double-click the icon to open Trend Micro Internet Security

From the Trend Micro main console, click on "Enable Now".

The above steps will result in all related KnowIT files being added to Trend Micro's file exclusion list. 

You now need to make sure that the Windows Shell folder is hidden again.

To do this, open up Windows Explorer and do the following:

1.Click File.
2.Click Options.
3.Click View.
4.Under Hidden Files and Folders make sure Don't Show Hidden Files, Folders and Drives is selected.
5.Click Apply.
6.Click OK.

The Windows Shell folder will now be hidden.

We recommend to reboot the PC once to ensure that all files have been excluded, and that Trend Micro Internet Security will not interfere with KnowIT.

Important Disclaimer

Your specific antivirus product may differ slightly from our examples. The exact steps needed may vary on your computer but the basic idea is the same.

Although we provide this information as a convenience, Digital Endpoint has no control over an antivirus product’s detection, quarantine or removal process. If our guides are not helpful in your specific case, we recommend contacting your antivirus product support for additional help on creating software exclusions and general product functionality.

Trend Micro Internet Security users should understand that Trend Micro products may flag PC monitoring programs such as KnowIT as "suspicious" software.  This is simply due to the variety of data KnowIT is logging in the background (keystrokes, websites, etc).

The easiest way to install KnowIT when using Trend Micro products is to temporarily disable Trend Micro's antivirus protection for the purpose of installation, then add the KnowIT file scanning exceptions before turning Trend Micro's scanning service back on.

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