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Learn how to solve common issues after rooting a device and installing KnowIT

Rooting a device alone is sometimes not enough to get the root features of KnowIT to function.  Below are some tips and general information on what you can do if you have rooted a device successfully, installed KnowIT but do not have root features.

Firstly, two questions must be asked:

  1. Have you rooted the TARGET device before you installed KnowIT?
  2. Is the rooted device running KnowIT in NORMAL mode?

If the TARGET device is not rooted it will run in NORMAL mode.

  • NO ROOT FEATURES WORK.
  • Remote SMS commands WILL BE VISIBLE, even when typed correctly
  • Software will be listed in Application Manager menu

You must deactivate, uninstall and then physically root the device and reinstall KnowIT again.

If the device  is rooted but you failed to tap GRANT when asked by SuperSU during KnowIT installation it will also run in NORMAL mode.

You must deactivate, uninstall and then physically reinstall KnowIT again and tap GRANT when asked by SuperSU.

If the device is rooted, you tapped GRANT when asked by SuperSU during KnowIT installation but, for whatever reason, full root permissions cannot be granted then it will run in LIMITED mode which means;

  • Email capturing will work.
  • IM capturing works (providing KnowIT supports the IM version)
  • Software will be hidden from Application Manager menu
  • Remote SMS commands WILL BE VISIBLE, even when typed correctly
  • Password Grabber does not work
  • NO OTHER ROOT FEATURES WORK

If the TARGET device is rooted, you tapped GRANT when asked by SuperSU during installation and full root permissions are granted then it will run in FULL mode.

  • Email capturing works.
  • IM capturing works (providing KnowIT supports the IM version)
  • Software will be hidden from Application Manager menu
  • Surroundings Monitoring works.
  • Call interception works.
  • Remote SMS commands WILL BE HIDDEN if typed correctly.
  • Software can be updated remotely from inside the online portal.
  • Password Grabber works

If you missed it during installation you can check the KnowIT running mode after installation from inside your online account by clicking Account > Action button > Settings and seeing what the Running Mode is set to.

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