Call Reports Page

Call Reports Page

On this page, you can view all Call Reports and find out which employees make the most calls, and to whom. 

There are 2 main areas as follows:
  1. View Most Calls by Employee 
  2. View Most Called Contacts

View Most Calls by Employee 

See which employees are making the most calls and the duration - filter by date range. 

View Most Called Contacts 

View a list of most called contacts and get information such as name, phone number, and call duration. 

    • Related Articles

    • Call Recording

      Call Recording allows you to record employee mobile phone calls onto the KnowIT server. These files may be downloaded from your dashboard and played back on the local computer. Select the day or date range for the report, and a list appears of all ...
    • Productivity Reports (Top & Bottom 5)

      You can get to this report using the navigation bar. Click the Main Menu . Click Reports . Click Productivity Reports . This report is an overview showing the top 5 most productive and bottom 5 least productive employees.  A bar graph demonstrates ...
    • Most Calls By Employee

      On this page the first thing you'll see is a graph indicating the total call duration spent by each employee. You can select a chosen date range at upper left. On the left and under the Date Range options you'll see a list of each employee and their ...
    • Attendance Reports > Attendance Summary

      You can get here from the main menu navigation. Click the Main Menu Click Reports Click Attendance Reports Click Attendance Summary This page displays an overview of all Late Arrivals, Early Departures, Absences, Extra Hours, and overall Attendance ...
    • Attendance Reports

      Get here from Main Menu > Reports > Attendance Reports Attendance reports show you more information about your employees attendance as calculated by KnowIT. Attendance Summary - Here you will find a consolidated view of attendance data for all ...