Call Usage Summary

Call Usage Summary

On this page, you can view a summary of calls by all employees. 

Screenshot of the Call Usage Summary Report
The are summary data is as follows:
  1. Total Calls - This is the total number of calls made or received by each employee. 
  2. Inbound Calls - This is the number of calls that an employee received on their assigned mobile devices.
  3. Outbound Calls - This is the number of calls that an employee made using their assigned mobile devices.
  4. Average Duration - The average time an employee spent on calls made and received.
  5. Total Duration - The total duration that an employee spent on calls. 

Any statistics of calls made or received on devices which haven't been assigned will be grouped as "Unassigned Mobile Devices".


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