Features and Functionality

Features and Functionality


PREVIOUS: Using the Live Listening & Recording menu


FEATURES & FUNCTIONALITY

All trackers are enabled and monitoring is ON by default when KnowIT is first activated. Here you can quickly turn all data logging on or off (existing data will not be deleted), enable individual trackers or turn some trackers off if you don’t need them. For more information about each feature, see the help for Main Features.


Additional Setup for Some Trackers
A Key Logger is available for desktop clients only. Although the Keylogger tracker may be enabled here, no keystrokes will be logged until you select which applications should be monitored for keystrokes. This is done from the Keylog tracker screen.


Desktop Email captures webmail from Yahoo! Mail, Outlook.com, Gmail and Outlook Office 365 webmail services. All desktop browser activity is dependent on the Browser tracker being enabled (browser video and search terms, plus HTTP file transfers and Email).

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Supported web browsers on Mac are Chrome, Firefox, Opera and Safari. On Windows these are Chrome, Firefox, Opera and Internet Explorer. To capture webmail on Mac computers, Firefox and Opera browsers require the KnowIT browser extension which is installed automatically, so no additional configuration is necessary.

On Windows the browser extension is required for Chrome, Firefox and Opera. Of these, only Chrome may require manually installing the extension, but only if the computer has not joined a Windows domain network. If the Windows computer running Chrome is part of a Windows domain then the browser extension will be installed automatically, the same as the other browsers.

If the Windows computer is stand-alone and not joined to a Windows domain, you will need to install the KnowIT browser extension for Chrome manually. For more information see the help for Installing the KnowIT Google Chrome Browser Extension.

On Mobile devices Email capture refers to Email accounts which have been configured in phone settings. Webmail is not captured on mobile devices.


For more help on using the KnowIT Control Center or using any of the KnowIT features visit our forum Discuss KnowIT and its features.

NEXT: Using the Schedule Screenshot menu


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