Installing KnowIT on to a non-rooted Android device
Step 1 - Enable Unknown Sources
- Open the phone’s Settings > Security page scroll down to check “Unknown Sources”.
Step 2 - Download KnowIT
- From the main menu in your account, click Tools, then click Install Device Software and choose Android.
- Open the download URL on your Android device.
Step 3 - Start the KnowIT installation
- Swipe from the top of the screen down, and tap on the file to run the installation after the download completes.
Step 4 - Open KnowIT and grant application permissions
- This may be presented in a list or a series of pop-ups asking you to grant permissions to KnowIT.
- Grant all permissions that KnowIT needs for tracking your device activity.
Step 5 - Activate Device Admin
Step 6 - Allow KnowIT to run in the background
Step 7 - Activate KnowIT
- Type in your nowIT license code which is listed inside your KnowIT portal and tap Activate to activate the product.
Step 8 - Show or hide the KnowIT icon
- Once you have activated KnowIT successfully you can tap Yes to hide the KnowIT icon or tap No to keep it visible.
Step 9 - Enabling KnowIT helper service
Some activity tracker rely on a separate helper service to be active alongside the main KnowIT application.
Where possible, KnowIT will enable this itself, however on some phone models it must be done manually.
- Open Settings
- Select Accessibility (this may be under "Smart Assistance")
- Scroll to "Downloaded/Installed Services"
- Enable "Large keyboard text" service
Step 10 - Enabling VoIP Call Recording
To record VoIP Calls on Android OS 10 and Above, please do the following.
- Ensure Notifications for your desired applications are turned ON.
- Go to Settings > Apps & Notifications > See all
- For each app (WhatsApp, Skype, FB Messenger, Line, Viber, Hangouts) ensure notification is turned ON
- Grant Special Access to KnowIT
- For Android OS 12 and Above:
- Go to Settings > search for 'Special app access' > tap 'Special app access' > Tap 'Device & app notifications' > KnowIT > Allow notification access.
- For Android OS 10-11
- Go to Settings > search for 'Special app access' > Tap 'Special app access' > Tap 'Notification access' > KnowIT > Turn ON
Step 11 - Enabling Application Life Cycle
To capture the Application Life Cycle feature, please do the following.
- Open Settings > Apps > tap the 3 dots > Special access > Usage data access > 'KnowIT' > Allow usage tracking > Turn ON
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