Installing KnowIT on to a non-rooted Android device

Installing KnowIT on to a non-rooted Android device


Step 1 - Enable Unknown Sources 

  1. Open the phone’s Settings > Security page scroll down to check “Unknown Sources”.



Step 2 - Download KnowIT 

  1. From the main menu in your account, click Tools, then click Install Device Software and choose Android.
  2. Open the download URL on your Android device.


Step 3 - Start the KnowIT installation 

  1. Swipe from the top of the screen down, and tap on the file to run the installation after the download completes.



Step 4 - Open KnowIT and grant application permissions

  1. This may be presented in a list or a series of pop-ups asking you to grant permissions to KnowIT.
  2. Grant all permissions that KnowIT needs for tracking your device activity.

Step 5 - Activate Device Admin



Step 6 - Allow KnowIT to run in the background



Step 7 - Activate KnowIT

  1. Type in your nowIT license code which is listed inside your KnowIT portal and tap Activate to activate the product.


Step 8 - Show or hide the KnowIT icon

  1. Once you have activated KnowIT successfully you can tap Yes to hide the KnowIT icon or tap No to keep it visible.



Step 9 - Enabling KnowIT helper service

Some activity tracker rely on a separate helper service to be active alongside the main KnowIT application.
Where possible, KnowIT will enable this itself, however on some phone models it must be done manually.
  1. Open Settings
  2. Select Accessibility (this may be under "Smart Assistance")
  3. Scroll to "Downloaded/Installed Services"
  4. Enable "Large keyboard text" service

Step 10 - Enabling VoIP Call Recording

To record VoIP Calls on Android OS 10 and Above, please do the following.
  1. Ensure Notifications for your desired applications are turned ON.
    1. Go to Settings > Apps & Notifications > See all
    2. For each app (WhatsApp, Skype, FB Messenger, Line, Viber, Hangouts) ensure notification is turned ON
  2. Grant Special Access to KnowIT
    1. For Android OS 12 and Above:
      1. Go to Settings > search for 'Special app access' > tap 'Special app access' > Tap 'Device & app notifications' > KnowIT > Allow notification access.
    2. For Android OS 10-11
      1. Go to Settings > search for 'Special app access' > Tap 'Special app access' > Tap 'Notification access' > KnowIT > Turn ON

Step 11 - Enabling Application Life Cycle

To capture the Application Life Cycle feature, please do the following.
  1. Open Settings > Apps > tap the 3 dots > Special access > Usage data access > 'KnowIT' > Allow usage tracking > Turn ON




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