Disable your Anti-Virus Software
Antivirus software may prevent downloading or fully installing KnowIT due to the many processes being monitored.
To avoid installation problems, temporarily disable your anti-virus software until after KnowIT has been fully installed, and its system folders have been excluded from future anti-virus scanning.
Most A/V apps have a shortcut to temporary disable scanning from the Windows system tray menu. Make sure you have turned off any resident shield and file scanning functions before installing KnowIT.
Related Articles
Installing KnowIT on PC
Learn how to Install KnowIT on Employee PCs Before you Begin Temporarily disable anti-virus software (learn more) What we'll be doing Downloading KnowIT Running The KnowIT Installer Activating KnowIT Configuring Exclusions Viewing your data Step 1 - ...
Installing KnowIT on Mac
Learn how to Install KnowIT on Employee Macs What we'll be doing Preparing the Mac Downloading KnowIT Running The KnowIT Installer Activating KnowIT Viewing your data Step 1. Preparing the Mac For MacOS Yosemite devices and below, skip to Downloading ...
Install Device Software
You can access this menu as follows: Click the Main Menu Click Tools. Click Install Device Software. Clicking this button allows you to install KnowIT on to a device by following the step-by-step KnowIT installation wizard. With this wizard you can ...
Install KnowIT on to multiple computers using the USB installer
The PC and Mac installation wizard offers the choice to download the KnowIT installer to a USB stick, along with a text file containing all your KnowIT licenses. This then allows you to install KnowIT onto all your computers without needing to enter ...
Configure Exclusions for Windows Defender
Exclusions are a set of folders, files, processes, or URLs to be trusted and excluded from future scanning by Antivirus software Before You Begin Enable 'Show Hidden Folders' (click here) Add Exclusions Steps Go to Start > Settings > Update & ...