If you are running antivirus software on the Target PC or Mac, you'll need to temporarily turn off it's resident shield and file scanning functions before installing KnowIT.
Specific instructions may differ for a variety of antivirus packages, although the basic process is the same. Most antivirus shortcut options allow temporarily disabling protection, then adding a set of folders or files to be "trusted" or excluded from future scanning.
Some versions of Windows may differ in this process. In Windows 10, open Start Menu > File Explorer > View > Options > Change Folder and Search Options > View > then select Show Hidden Files, Folders and Drives > OK.
*For wildcard prepended paths it may be easier to type the location manually.
In Mac OS X, KnowIT installs into four hidden folders that each need to be trusted, ignored or excluded from future scanning in your antivirus program.
Add these paths to your exclusion list
After completing the KnowIT installation, setting up antivirus to ignore all files in these folders and whitelisting the URL, you may re-enable your antivirus protection.
*Note that you may need to temporarily allow viewing of hidden folders, to select these folders from the antivirus app.