Most Called Contacts

This page shows the most frequently called Contacts by all employees, sorted by longest duration.

Click on a Contact's name to see more detail about which employees made the calls, and when.

• Related Articles

• Most Calls By Employee

  On this page the first thing you'll see is a graph indicating the total call duration spent by each employee. You can select a chosen date range at upper left. On the left and under the Date Range options you'll see a list of each employee and their ...

• Most Called Contacts Page

  On this page, you can see see the Most Called Contacts by an employee.  There is one main area as follows: View Most Called Contact Details  View Most Called Contact Details  Click on this widget to view the details of the Most Called Contact ...

• Call Reports Page

  On this page, you can view all Call Reports and find out which employees make the most calls, and to whom.  There are 2 main areas as follows: View Most Calls by Employee  View Most Called Contacts View Most Calls by Employee  See which employees are ...

• Call Logs (Mobile)

  Select the day or date range for the report, and a list appears of all call logs for the range selected. Individual logs can be bookmarked by clicking the flag to the left of a log to highlight it. Outgoing and Incoming calls are indicated by the < ...

• Call Recording

  Call Recording allows you to record employee mobile phone calls onto the KnowIT server. These files may be downloaded from your dashboard and played back on the local computer. Select the day or date range for the report, and a list appears of all ...