Getting Started With Your KnowIT Account
Pending Commands Page
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Web Chat App Screenshots Page
On this page, you can review your employees' web-based chat conversations. Using the controls on the page, you can cycle through the screenshots in order they were captured to review the conversation as it occurred. Learn more about this page here
License Expired Page
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Subscription History Page
On this page, you can view all view your past KnowIT subscriptions. Each subscription displays: The Order ID of the subscription The date that the latest payment was taken The total amount that was charged. { "type": "selection", "guid": "5113b450", ...
Data Export Global Page
On this page, you can perform a Global Data Export for selected Trackers and Employees. There are 4 main areas, as follows: Select Date Export Data Expand Data Name Report Select Date Select the Date you want to export data for. Export Data Select ...
Top Productive Employees Page
On this page, you can see a report detailing your company's most productive employees. There are two main areas as follows: Select Date Range View Productivity Metrics Select Date Range Select a date range you would like to view productivity ...
Removing KnowIT from your employee device
Uninstall or Deactivate from your portal You can remove KnowIT from your employee's device and delete your data all from within your KnowIT portal. Removing KnowIT software Find the device listed on the Devices page in your account. Make sure the ...
Downloading KnowIT to your employees device
You must have completed the KnowIT setup wizard before you can progress to downloading KnowIT on to your employee's device. Click Yes to proceed to the KnowIT Device Install Wizard. The Device Install Wizard allows you to pick the device you will be ...
Setting up your KnowIT Account
Your KnowIT account allows you to set up the default company working hours and holiday schedule, as well as letting you change your KnowIT portal username and password. To get started log into your KnowIT portal using the username and password in ...