Device Dashboard
Favourite Employees Page
On this page, you can view a list of employees you've set as favourites. There is one main area, as follows: View Employee Dashboard View Employee Dashboard Click on a data widget to go to that employee's dashboard to request screenshots and access ...
Employee Dashboard Page
Here you can view each individual employee’s device information and activity. There are four main areas on this page, as follows: Edit Employee Info Employee Tools Edit Assigned Devices View Data Widget Edit Employee Info Edit an employee's ...
Device Dashboard Page
Here, you can get quick access to specific employee information for each activated device and change settings. There are five main areas on this page, as follows: Edit Device Info Request Screenshot View Data Widget Change Device Settings View Device ...
All Devices Page
This is where you can view all the activated devices on your network – allowing you to see timestamps, workgroups, employee profile picture, device name and model, and installed software version. There are five main areas on this page, as follows: ...
Main Dashboard Page
The main dashboard is where you’ll start! There are five main areas of this dashboard as follows: Main Menu Account Info Data Widgets Widget Editor Support Main Menu Navigate to Dashboard and other areas using Main Menu, located in the upper left ...
Peripheral Connection Tracker
With peripheral connection tracking enabled, each time a device is connected to or disconnected from a KnowIT protected computer the activity is recorded and available in your KnowIT account. The Peripheral Connection Tracker shows the name and type ...
Social Media Screenshots (PC/Mac)
Social Media Screenshots are screenshots that capture the online versions of: Facebook Instagram Google+ Twitter Social media captures can be filtered to show all social media or each individual platform only. Use the drop down selector to view ...
Web Mail Screenshots (PC/Mac)
Web Mail Screenshots provide a backup method of capturing email. Web Mail Screenshots include Yahoo, Outlook, Outlook 365, Gmail and AOL email. Use the drop down selector to view screenshots belonging to the platform you are interested in. Scroll ...
Web Chat Screenshots (PC/Mac)
Web Chat Screenshots are screenshots that capture the online versions of: WhatsApp WeChat Hangouts Facebook Yahoo Messenger Telegram Chats can be filtered from the upper left area of the log page by the chat provider listed. Use the drop down ...
Alerts > User Alerts (PC/Mac)
First you will see tiles for all system-wide Alerts, both global and device specific. Click an existing Alert to see all captured Alert data for a given device. Click the Information icon in the upper right of an Alert tile to review its information ...
Print Jobs (PC/Mac)
The KnowIT print job tracker allows you to see information about the documents that are printed from the device, the printer that was used to do so , the file size of the document that was printed and the time and date that this took place. You can ...
File Activity (PC/Mac)
The KnowIT file activity tracker lists whenever any file on the computer is created, deleted, copied or renamed. It will show the file action, the file name and the date and time the action took place. You can also click the flag button to flag any ...
Network Connections (PC/Mac/Mobile)
The KnowIT Network Connections Tracker displays information on the time and date that a network is connected to or disconnected from by a device. This information includes the network type, network name and connection status. You can click any of ...
Network Traffic (PC/Mac)
The KnowIT network traffic tracker shows you detailed information about traffic that is flowing through your corporate network for any chosen employee. You can easily see the total amount of data in MB that was transferred for the displayed dates ...
Alerts > Alert Delivery Settings (PC/Mac)
Alert Notifications can also be delivered by email, outside of your dashboard. On this page you can set up delivery options for a Daily Email Summary, or opt for immediate Email notifications. If you set Delivery Schedule to Off, Alerts appear only ...
Notes (Mobile)
Clicking this tracker shows you the notes created on the mobile device using the default Notes application. You can click the date range drop-down arrows to choose the date range for the data you wish to see. You can click each note and then click ...
Application Usage (Mobile)
Application Usage refers to four distinct states of a mobile application: Installed Uninstalled Launched Stopped This page will show the application name and timestamp for each state of activity. This can be useful to determine when an app was ...
Alerts > Built-In Alerts (PC/Mac)
The Built-In alerts are a set of predefined alerts for all devices. These include: New Applications Installed Prohibited Applications Installed Prohibited Application Usage Unknown Application Usage Prohibited Website Delivery report settings can be ...
IM logs for LINE, Skype, Hangouts, QQ (PC/Mac)
To see logs of an IM client, select a date from the calendar and choose a corresponding conversation. Conversations with multiple contacts will appear to the right of the calendar. The current date will be highlighted on the calendar. Days with ...
VOIP call logs (Mobile)
This tracker is also dependent on the individual IM trackers being enabled which you want monitored. VOIP logs are not the actual call recordings, but the call logs of the IM VOIP call. When the VOIP tracker is enabled, this page will display all ...
Logon/Logout and Screen Locking (PC/Mac)
When the Logon tracker is enabled you will see an itemized log of all desktop logon or logout times, or screen locking and unlocking activity. Click on “Select Date” in the upper left area to filter a calendar date, a range of days or All Records. ...
IM log image viewer (PC/Mac)
IM logs can be viewed through the screenshot image viewer. Cycle through the screenshot logs using the forward and back buttons at the bottom of the image log. Click the back button < in the menu header to go back to the IM log calendar or to select ...
Email (Mobile)
When the Email tracker is enabled, this page will display all Email from Yahoo, Gmail, Outlook and AOL email accounts which have been added to the mobile device. Click on the “From” calendar tab in the upper left area to filter a calendar date, a ...
Manage Monitored Applications (PC/Mac)
Although the Keylogger tracker is on by default, no keystrokes will be logged until you select the applications to be monitored for keystrokes. Turn on Keylog Monitoring for each application you want to monitor keystrokes from. Select On or Off from ...
Ambient Recording (Mobile)
These are recordings of the ambient or surrounding area of the phone. To initiate a recording, press the Ambient Record button on the top of the Ambient Recordings page, and set the duration of how long you want to record the ambient surroundings of ...
Call Recording (Mobile)
Select the day or date range for the report, and a list appears of all audio recordings created during the range selected. Click the flag icon to the left of an audio file to bookmark it. Click the “Flagged” button at the top of the page to display ...
Calendar (Mobile)
Select the day or date range for the report, and a list appears of all mobile calendar entries for the range selected. Click the flag icon to the left of an item to bookmark it. Click the “Flagged” button at the top of the page to display only ...
Image Capturing (Mobile)
Select the day or date range for the report, and a list appears of all camera images created during the range selected. Hover over an image tile and click the magnifying glass icon to open it in view mode, or click the flag icon to highlight and ...
Location Tracker
Click Manage Location Settings to enable or disable Location tracking, and set how often a Location should be captured. Click Request Current Location to receive a quick, on demand location for the immediate mobile device position. Select a day or ...
Remote Camera Images (Mobile)
Here you can discreetly capture images from the phone’s camera. Press the Capture Image button on the top of the screen to remotely capture an image from both the front and back of the phone (2 images). Select a day or date range for the report, and ...
Videos (Mobile)
Select the day or date range for the report, and a list appears of all videos created or received during the range selected. Hover over a video tile to download it, or click the flag to highlight and bookmark it. Click the “Flagged” button next to ...
Wallpaper capturing (Mobile)
Select the day or date range for the report, and a list appears of all Wallpapers created or saved during the range selected. The date and time each Wallpaper was applied is displayed at the bottom of each Wallpaper tile entry. Hover over a Wallpaper ...
IM Logs: LINE, Skype, WhatsApp, WeChat, BBM, iMessage, Facebook, Viber, Telegram, SnapChat, Hangouts and QQ (Mobile)
To see the logs of an IM client, select a conversation from the list of contacts in the left side of the page. The contact name, body of chat text, date and time stamp will appear in the area to the right of the contact name you clicked on .
Application Usage (PC/Mac)
When this tracker is enabled you will see a log of all applications used, including start time and the length of time spent per session use. You may flag individual events by highlighting the flag icon to the left of an application name. Click on ...
Browser URL (PC/Mac)
When this tracker is enabled you will see a log of all web sites visited*. This includes the browser used, domain URL link, page title, and the date and time of visit. Click on “Select Date” in the upper left area to filter a calendar date, a range ...
Google Hangouts IM chat capturing (PC/Mac)
To see logs of the popular IM client Hangouts (previously named Google Talk), select a date from the calendar and choose a corresponding conversation. The current date will be highlighted. Days with activity will display the number of conversations ...
Key Logs (PC/Mac)
Monitored applications must first be selected from the Manage Monitored Applications settings from the Keylogger screen. After selecting applications to monitor, keystroke logs will appear in this section along with the application name, current ...
Screenshot Recording (PC/Mac)
Important note for Mac users Please note that for Macs, if the device screen is locked, the device is in sleep mode or the device is running a screensaver at the same time that you request screenshots or have screenshots scheduled to be captured then ...
USB Connections (PC/Mac)
All USB connection activity is displayed here. For more information about files transferred over USB, see the File Transfers tracking module. Click on “Select Date” in the upper left area to filter a calendar date, a range of days or All Records. You ...
Address Book (Mobile)
Avatars or pictures associated with a Contact are shown, if they exist. Contact Name and Phone Number are also listed. Click the “Info” button for direct links to all chats, call logs or email communications with a specific contact.
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